Shipping and Delivery

What can I expect during delivery?

All orders are shipped to the first covered area of your home or office in major Canadian markets*. It is the customer’s responsibility to bring the items to their room of choice, assemble if necessary, and dispose of all packaging. You may need the assistance of a friend or family member to help with this.

The majority of items will ship with a small carrier, such as FedEx, Purolator or CanPar. These items will be taken off the truck and brought to the first covered area of your home. If a particular item can only ship with an LTL carrier, we may be able to offer upgraded delivery service options like inside placement to the customers room of choice or premium white glove delivery with setup and debris removal.  Please contact us at sales@resttherapy.ca if you would like more information or a quote on one of these delivery options.

Look for any rips, tears, or dents and make sure they are noted on the delivery receipt before signing.

If the driver has a portable signature device and you see damages to the boxes, please sign for the delivery as "damaged".

We request that you do not refuse the delivery if you see damages on the boxes. Just because the boxes are damaged doesn’t mean the actual item itself is. Our items are packaged to survive drop shipping. Refusing the delivery also makes it much more difficult to address any claims as we will have to get the information from the shipping company.

All deliveries must be signed by an adult of legal age.

*Major markets include Vancouver, Victoria, Edmonton, Calgary, Toronto, Ottawa, Montreal, Quebec City and their surrounding areas.  Many more Canadian cities not listed here are also included.  Please contact us for more information and to see if your order qualifies.  

How much is shipping?

Basic Home Delivery is free in major Canadian markets*. 

Remote surcharges may apply on orders delivered outside of major markets, and in remote locations. For more details on what is considered remote, see below or contact us for more information at sales@resttherapy.ca

What is considered remote?

On occasion, our carriers may deem a certain area, based on postal code, to be a 'remote' delivery location.  This is because the carrier does not perform regular deliveries in these areas and as a result, scheduling of dedicated routes is required with Rest Therapy being charged remote delivery surcharges for these services. These fees can range anywhere from $10 to several hundred dollars based on the customers location and the product ordered.

Should your delivery address fall within a 'remote' delivery location, you will be made aware prior to shipment, informed of the charges and have the option to proceed or cancel your order as you see fit.

Unfortunately, these fees are non-negotiable.

Can I choose what time the delivery is for, or a specific date?

Once the order is picked up by the carrier, or is in the local area, the delivery company will go through a series of steps and procedures to deliver your product. They will first attempt to deliver your product during business hours however if they can not connect with you after a series of attempts they will leave a slip to contact to arrange a specific date and time that will work for you and the delivery company’s schedule. We will do our best to have an order delivered around a certain day, however, as we do rely on third party carriers to perform our deliveries we can not guarantee a specific delivery date or time.